At Castelo Services Ltd, we understand that you may have questions about our products, services, and policies. To provide you with the information you need, we have compiled a list of frequently asked questions (FAQs) to address common inquiries. We hope that this section will help you find the answers you’re looking for, ensuring a smooth and informed shopping experience.
To place an order, simply browse our website and add the desired items to your cart. Once you have selected all the products you wish to purchase, proceed to the checkout page. Provide the necessary information, including shipping address and payment details, and confirm your order. If you encounter any difficulties, our customer support team is available to assist you.
We accept various payment methods to accommodate your preferences. You can pay for your order using major credit cards, debit cards, or alternative payment options, such as PayPal. Rest assured that all transactions are secured with encryption technology to protect your financial information.
We offer reliable and efficient shipping options to ensure that your order reaches you in a timely manner. We partner with reputable shipping carriers to provide both domestic and international shipping services. The available shipping methods and associated costs will be displayed during the checkout process. Once your order is dispatched, you will receive a tracking number to monitor the progress of your shipment.
Yes, we offer international shipping to many countries. However, please note that international shipping may be subject to customs regulations and additional fees or taxes imposed by the destination country. It is your responsibility to familiarize yourself with the customs policies and potential charges applicable in your country.
Our dedicated customer support team is here to assist you with any inquiries or concerns you may have. You can reach us by phone at 08458521127 during our business hours. Alternatively, you can send an email to info@casteloservices.uk, and we will respond to your message promptly. We strive to provide excellent customer service and aim to resolve any issues you may encounter.
Absolutely! At Castelo Services Ltd, we take pride in offering only authentic products sourced directly from reputable manufacturers and authorized distributors. We prioritize quality and authenticity, ensuring that you receive genuine products that meet the highest industry standards.
Yes, once your order is dispatched, we will provide you with a tracking number. You can use this number to track the progress of your shipment online. Simply visit the carrier’s website and enter the tracking number to view the status and estimated delivery time of your package.
We want you to be completely satisfied with your purchase. If you receive a defective or incorrect item, please contact our customer support team within a reasonable timeframe. We will guide you through the return process and, depending on the circumstances, offer a replacement, refund, or store credit. Please review our detailed Return Policy for more information on eligibility and procedures.
We hope that these FAQs have addressed some of your concerns. If you have any further questions or need additional assistance, please don’t hesitate to contact our customer support team. We are here to provide you with the support you need to make your shopping experience with Castelo Services Ltd a pleasant and seamless one.
